Hi enh29 did you see my post on what worked for me I followed Katrina post on page 5 and after doing step 4 I had to retype redeem at the end of the url as it had disappeared everything worked now I hope this works for you.
My daughter bought me a bluetooth speaker from currys, and so i wanted to use the 6 months free spotify offer. Ive never had premium, it came up with the im not eligible comment, i contacted support, and was online for 45 mins. I went through all the steps she suggested, and still it doesnt work. It has been escalated. This is very disappointing and frustrating. I should be eligible. Ive only ever had a free version.
Hi Petya, Thanks for the suggestion, I tried both solutions with every browser I have (Chrome, Opera, Edge, Safari), in private mode, and with two accounts (one's a year old, the other is less than a week old, neither ever had Premium). Still gives the same: "It looks like you’re not eligible for that offer, but we found more for you." Any other options? Thanks
We really appreciate you tried everything suggested so far.
In this case we'dd advise you to teach out to customer support here with a brief summary of what you've tried so far, the error message and the fact that you have two accounts. They'll take it on from there.
Thanks again for your time and effort!
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