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Debit card issues

Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards 

Plan

Premium

Country

Nigeria

Device

Oppo A55

Operating System

Android

 

My Question or Issue

 

Reply
1 Reply

Hi there @Marhdu,

 

Thank you for reaching out to the Community. You've done a really good start with the troubleshooting! Let's take a closer look into this.


To start with, can you try entering your payment details again using a private/incognito window?

 

If that doesn't do the trick, there's actually an ongoing issue about this here. We suggest that you head over to it and leave a +VOTE and Subscribe to the thread to make sure that you don't miss any updates about this.

 

Let us know if we can help you with anything else in the meantime.

 

Take care 🙂 

JeremyModerator
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