Debit card was charged but did not register to Spotify.

[6bl5-a5csz_vp]

Plan 

Premium

Country

 Philippines

Device

Galaxy S7 Edge

Operating System

Android Nougat

My Question or Issue

Spotify charged my card for the monthly fee for the subsciption of Premium for Family. My balance was deducted Php 194.00 but Spotify still says that I am not paid and there was no receipt.

[SergioDavid]

Hey @6bl5-a5csz_vp, welcome to the Community!

Sorry to hear about the trouble you're having with your subscription. In this case, we suggest you follow all of the steps listed in this article.

Hope that helps.