Spotify Community

Sawan1989 · 2017-11-25

I received an e-mail saying my bank refunded a 9.99 euro purchase (which was my monthly Spotify fee) and now I can't log in using facebook ?

I can't even create a new account, what's going on ?

Billy-J · 2018-09-29

Apologies for the late reply, but maybe I can still help 🙂

Is there any error messages being shown, if so - please send screenshots of them.

Also, make sure to try another browser or incognito mode to see if that makes a difference.

Keep me posted.

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Did I get banned from Spotify ?