Did not get my special offer

[Joononas]

Hello,
I recently got the '3 months for 9,99 €' ad.
Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 months for 9,99 €' button which I clicked - it led me to the menu where I could pay with my PaySafe code... However I did not recieve these promised 3 months but 1 month. I am really dissapointed because for me as a student that is just too much money and seems like a scam.
I am looking forward for help
Thank you

[Maxim · Accepted solution]

Hey @Joononas,

Unfortunately, neither prepaid cards nor Spotify gift cards can be used as a valid payment method for this offer.

[Joononas]

Okay I've read that on the Spotify Gift Card, but there was no hint that this would also be the case for PaySafe-Codes... This is really unfortunate 😞
Thank you anyway

[Alexch-it]

Same problem! Can you resolve it?

[Markus82]

Do you know how to get the money back from the paysafe card

[Alexch-it]

No i don't

[DiesereineStar]

The exact same thing happened to me & I'm very mad about that. At first I bought an iTunes Card to buy Premium. Then they said that it doesn't work like that anymore. Then I spent more money & bought a paysafe card. So I basically paid 25€ to get Spotify Premium for one month...that's not okay

[Alexch-it]

**bleep**

[Maxim]

Hey there,

If you believe that you're eligible for a refund, please get in touch with Spotify via one of the channels below. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.