Didn't receive my premium but i paid for it.

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Didn't receive my premium but i paid for it.

Martimartin
Casual Listener

Hi, 

I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succesfull, I looked online on my account and it's saying that i still have free subscribtion and the question if i want to upgrade.

 

To be short: i made the payment and didn't receive my premium.

 

Can someone help me with this problem?

 

Kind regards

Martijn

 

EDIT: I got the receipt on the receipt page, Forgot to add that

 

3 Replies

Re: Didn't receive my premium but i paid for it.

Rising Star 19 Emilia_8
Rising Star 19

Hi @Martimartin

 

Could you log out and back into your account?
Occasionally this is necessary to force a sync of info between your device and account system. 

 

Check that your Premium subscription isn’t on another account.
You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 
Check to see if you have any other accounts

Emilia_8Rising Star 19
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Re: Didn't receive my premium but i paid for it.

Martimartin
Casual Listener
I tried it but it didn't work
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Re: Didn't receive my premium but i paid for it.

Rising Star 19 Emilia_8
Rising Star 19

Hi @Martimartin

 

Thank you for confirming that. 

 

In that case I'd recommend reaching out to Customer Support.

You can find the Contact Form here

Emilia_8Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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