Didn't receive my receipt For payment

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Didn't receive my receipt For payment

nuurdiin00
Newbie

Plan

Premium

Country

Kenya

Device

Xiaomi Redmi Note 5

Operating System

Android 9

 

My Question or Issue

Paid For One Week Premium through M-PESA platform on 8th March 2021 .

Received the Transaction Message from M-PESA to show the payment went through. 

I have not received Spotify Receipt for the payment And Also I have not seen my subscription premium date change. 

Message from M-PESA for the payment, (PC88H2PIDI Confirmed. Ksh89.00 sent to SPOTIFY for account SPOTIFY .. on 8/3/21 at 8:33 PM New M-PESA balance is Ksh71.00. Transaction cost, Ksh0.00. Amount you can transact within the day is 299,761.00. For reversal contact, send this SMS to 456.) 

 

1 Reply

Ivan
Spotify Legend

Hey @nuurdiin00

 

Thanks for posting on the Community about this. 
 

It's a good idea to first check any Spam or Junk folders in your email inbox, as well as tabs such as Social, Promotions or similar. The receipt email might have been filtered by your email service and this could be the reason why you can't locate it. 

 

If you still don't find the receipt in your inbox we suggest having a look at this help page explaining how to track your Spotify payments by visiting your Account page.

 

Let us know how you get on! We'll be here in case you need any further help with this.

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