Disconnecting Facebook from Premium Spotify Account

[user-removed]

Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again but still my premium subscription  was completely gone. I am the owner of our family premium and my premium subscription was gone but my family members still have there premium activated. How can I retrieve my spotify premium?

[Billy-J]

Hi @user-removed - welcome to the community!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!