Does paying with credit card is not accepted in Indonesia?

[Ivan_R8]

I'm in Indonesia, and I'm trying to subscribe to Spotify Duo with Credit Card, but it always redirect me to another payment method. Why? Does paying with credit card is not accepted anymore in Indonesia? 

I've tried this method to resolve this problem:

1. Using incognito windows in Chrome.

2. Using another browser like Firefox.

3. Trying to pay through smartphone (Redmi note 9 Pro) via android Spotify app.

But the result always the same. 

I'm prefer to pay with credit card is because it's more cheaper (according to Spotify website).

Please help me, give me a solution. Thank you. 

[Jeremy]

Hey there @Ivan_R8,

Thank you for your post here in the Community and for the troubleshooting steps you've taken so far. We're happy to take a closer look into this.

Can you let us know if the same thing occur if you try from another device or with another internet connection?

Also - which payment method do they refer you to?

We'll keep an eye out for your reply.

Take care!

[Ivan_R8]

Yes, I've tried another device like my PC, laptop, or smartphone. And Yes, I've tried using another internet connection like my smartphone data, my home ISP and my office ISP. All with the same result, redirected to non credit card page.

What I mean by non credit card page is Dana and Gopay page. Dana and Gopay is like Paypal in US, but the problem is the price is different with the credit card (subscription) price. 

[Eni]

Hey again @Ivan_R8,

Thank you for getting back in touch with us and for your confirmation.

Could you send us a screenshot of what you're seeing on your end when you're trying to pay with your credit card? Make sure not to send any private information. 

Also, would you mind asking a friend to try with their account to check if they can see that option?

We'll keep an eye out for your reply!

[Ivan_R8]

I think the problem is with the type of subscription. Because if I choose the individual one, I could pay with credit card. But if I choose the duo type, it gave me the Gopay/Dana page. Please fix this. Thanks.

[Ivan_R8]

To make the issue more clearly, here I record my screen:

https://ipax.tinytake.com/tt/NTAzNjM1M18xNTgzNTc1NQ

Please take a look at it. Don't worry my CC number is no longer used (blocked). 

Thanks.

[Ver]

Hey @Ivan_R8,

Thanks for the info 🙂

Could a friend of yours log in to their account and check if they have the option to subscribe to Premium Duo with a credit card? Does the issue persist? We'll investigate this further.

Keep us in the loop! If you have questions, we are here for you.

[Ivan_R8]

Okay. So I've tried with my wife's smartphone, but still the issue persist. She couldn't pay with credit card too if I choose the "duo" type.

[Alex]

Hi there @Ivan_R8,

Thanks for the info and for going through this troubleshooting with us.

We've passed this on to the relevant team at Spotify and will let you know as soon as we have more information regarding the issue.

In the meantime we suggest you try to presubscribe again in a few days.

Cheers. 

[Alex]

Hi there @Ivan_R8,

This should now be fixed. Can you try to subscribe again and see if you can choose the option to pay via card.

We'll be on the lookout for your reply.

Cheers