Doesnt work the Duo to my partner

Doesnt work the Duo to my partner


Premium Duo 

Country Bolívia 



(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.) iOS 


My Question or Issue

I paid the Premium Due, but my partner cant use the premium. When she puts the address, apear that the address is not the same of me. Im not sure  if is because my account is brazillian and at the moment im living in Bolívia with her. Note: we Always put the same address, but it doesnt work. 

1 Reply

Hey @z4fgrwuzge2nxd6nrldg,


Thank you for reaching out to the Community and welcome. We moved your post from Chats to the help boards as its content fits better here.


Keep in mind that Premium Duo is a discount plan for 2 people who live together. If your account was registered in a different country, it will most likely be different than the one registered in the account of the user that is trying to join the plan.


In that case, as we don't have access to the users accounts to check the country registered, we'd suggest contacting Customer Support directly so they can take a look at it and help you further.


If anything else comes up, the Community will be here for you.

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