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Don't active my account for premium

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Don't active my account for premium

Joseph09
Casual Listener

I was pay three times for 3 month premium account. But it wasnt active. Please check my account.If you want i can send you  payment information. But i need yours support mail. My e-mail adress [removed]

3 Replies

Re: Don't active my account for premium

imattolo
Community Legend

Hello @Joseph09 and welcome to the Spotify Community!

I removed your email address for security reasons.

 

Please check this page to see if you actually have an active subscription. If yes, and you're experiencing this problem in the Spotify App on your smartphone, please reinstall it and let me know if it works in this way 🙂

 

Have a nice day!

Re: Don't active my account for premium

Joseph09
Casual Listener

the real problems start here. I dont look a premium account this page. But i made the necessary payment 3 times.

Re: Don't active my account for premium

imattolo
Community Legend

Hello @Joseph09,

okay, seems like you have more than one account and you're using the one without a Premium subscription which you're currently paying for.

 

Please check this guide to find out all your accounts.

 

Let me know if it works 🙂

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