Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Don’t have any info for my premium account, Spotify keeps charging my card

Don’t have any info for my premium account, Spotify keeps charging my card

Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signed up with (I wouldn’t even remember what email it was). Is there a way to get spotify to stop charging my card without any info other than the bank statement proving the charge? Posting this on an account which is not on premium.

 

thanks!

Reply
1 Reply

As you have only credit card/banking info. You need to contact Spotify directly.
In link below there will be several options for help use 3rd option "Contact us"
https://www.spotify.com/us/about-us/contact/

Suggested posts