Don't have spotify account but am still getting billed

[aglover]

Hi,

My wife had a spotify account, but cancelled it a year ago and is getting charged $10/month. We have tried seeing if her account was active (it's not), and have tried reopening and then reclosing the account. HOW DO I STOP GETTING CHARGED!!!! It's getting ridiculous! We have tried emailing customer service and nothing works. We need help ASAP.

Sincerely,

Poor and Disgruntled Subscriber

[Maxim]

Hey @aglover,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.