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Double Billed And No Receipts in Profile

Double Billed And No Receipts in Profile

Hi there!

I subscribed to Spotify Student and send my files 2 days ago. I was charged twice but my account is still a free account and there are no receipts for those 2 charges. 

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8 Replies

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

Thank you for your quick response!

Can I learn if my Student account application was successful or not?

Hello,

 

What country are you from? I need to find out what service you would be using 🙂

I am in Turkey

I am in Turkey

Hey @huseyinaksu,

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

Thanks, I will do that

No problem,

 

Let me know how it goes 🙂

 

If my replies helped, I would love it if you could hit the like button next to it 🙂

https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC

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