Double Charge per month Since November

[5-ecr_gs1o1m5]

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99.

I'm on a premium plan In Australia and Bank through ING with it setup as a direct debit. Can anyone help me as it is very frustrating not being able to directly email or call then otherwise I will unfortunately have to Cancel! I've checked my emails and have had nothing from Spotify since last year! 

[Mantisentil]

Hey there @5-ecr_gs1o1m5 !

No worries, help is here. I suggest you to check out this Spotify Answer. Hope it helps and let me know if you have any further questions.