Double Charged Through Bank Acct & Sprint Acct

[Chazzo414]

My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has been deducting $9.99 also. Payments have been taken out twice so is it possible to get a refund and how do I get my premium account back or verify the status?

[MattSuda]

Hey @Chazzo414

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.