Double Charged by Spotify and NO ONE WILL GET BACK to me and Contact Form will not connect

[blair7]

I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE.  I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MANY TIMES I TRY TO SUBMIT IT.  I WANT A REFUND BEFORE I REACTIVATE THE PREMIUM/FAMILY PACKAGE.  SPOTIFY HAS THE WORST CUSTOMER SERVICE - WHAT A RIP OFF.  IS THERE ANY WAY TO GET SOMEONE FROM SPOTIFY TO RECTIFY THIS?

[Daisy]

Hey @blair7.

Welcome to the Spotify Community. Sorry to hear you're being double charged! No worries, we're here to help.

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.