Double Charged

[gillespiepa15]

I was charged 14.99 and 9.99 for this last months cycle. I only have the individual plan and would like a refund

[Jacob]

Hey @gillespiepa15, welcome to the Spotify Community!

Did both of these charges occur on the same day?

Let me know 🙂

[gillespiepa15]

no they were one day apart. 9.99 on 5/10 and 14.99 on 5/11

[Jacob]

@gillespiepa15,

Did you receive two payment confirmation emails from Spotify?

[gillespiepa15]

yes i did and it was in both of my bank statements

[Jacob]

@gillespiepa15,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂