Double charge for Premium and Family premium

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Double charge for Premium and Family premium

Martin515
Newbie

Hello I have issue with double charging an premium. I got a Single premium purchased last month and in the same month I bought Premium for Family. I was charged 5.99€ for one and 8.99€ for another. That´s will be fine but in nowdays it´s happend again. I was charged 5.99€ for one and 8.99€ for another. I didn´t see on my subscribtion list "family premium" just the regular for 5.99. How can I leave the subsription for family ? Will I get the value back or it will be forgot ? 

Plan

Premium/ Premium Family 

Country

Slovakia

Device

( Samsung Galaxy A50, PC)

Operating System

(Windows 10)

 

My Question or Issue

 

1 Reply

Re: Double charge for Premium and Family premium

Moderator
Moderator

Hey @Martin515.

 

Thanks for reaching out to us about this.

 

It sounds like you might have two subscriptions active on two separate accounts.

 

We suggest you check out this Spotify Answer - the relevant section is under the heading If the charges occurred on different dates.

Hope that helps! Let us know if you need any further help with this ;)

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