Double charged for Premium & Family since subscribed to Family

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Re: Double charged for Premium & Family since subscribed to Family

logravity
Music Fan

Hi @Peter,

 

The double charge has been resolved with Spotify Support. The problem was that one family member initially subscribed to a 3-month offer with one email address and then used a different one with the Family sub.

 

Thank you for your time and advice. Tom

Re: Double charged for Premium & Family since subscribed to Family

Moderator
Moderator

Hey @logravity.

 

Glad to hear that you were able to get that sorted out with the help of our Customer Support team :)

 

Let us know if there's anything else - we'll be right here!

 

spotify:track:124NFj84ppZ5pAxTuVQYCQ

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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Re: Double charged for Premium & Family since subscribed to Family

logravity
Music Fan

Hi @Peter, yeah I am happy about the resolution as well.

 

However that Drake song was an unnecessary addition to my already upset stomach -- I have a better taste than that :D

Thanks anyway, I appreciate the effort. Tom

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Re: Double charged for Premium & Family since subscribed to Family

BrisaBri
Visitor

Hi,

 

same issue with this How do I get a refund?

 

I was before subscribed to solo Premium worth 129PHP (Philippine Peso), Last FEB 2019 we decided to change the plan to Family worth 194PHP (Philippine Peso) I cancelled the SOLO PREMIUM prior to subscribing to Family.

 

When I recently checked my bank account, I was charged double since FEB to AUG for the following subscription:

 

129PHP (Philippine Peso) - Solo Premium 

194PHP (Philippine Peso) - Family Premium

 

 

I would like to FULLY cancel the SOLO PREMIUM and keep the Family Premium. And refund the 129PHP (Philippine Peso) - Solo Premium since FEB until recent.

 

Please assist me with this. I am in the Philippines and I cannot get a hold on Spotify Customer Support.

 

You can email me on the email attached to the community profile. Thank you!

 

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