The double charge has been resolved with Spotify Support. The problem was that one family member initially subscribed to a 3-month offer with one email address and then used a different one with the Family sub.
I was before subscribed to solo Premium worth 129PHP (Philippine Peso), Last FEB 2019 we decided to change the plan to Family worth 194PHP (Philippine Peso) I cancelled the SOLO PREMIUM prior to subscribing to Family.
When I recently checked my bank account, I was charged double since FEB to AUG for the following subscription:
129PHP (Philippine Peso) - Solo Premium
194PHP (Philippine Peso) - Family Premium
I would like to FULLY cancel the SOLO PREMIUM and keep the Family Premium. And refund the 129PHP (Philippine Peso) - Solo Premium since FEB until recent.
Please assist me with this. I am in the Philippines and I cannot get a hold on Spotify Customer Support.
You can email me on the email attached to the community profile. Thank you!