Double charged on two different credit cards

[shenderson91]

My subscription payment is being charged monthly on two separate credit cards.  I had changed my credit card earlier this year for payment but it looks like the old credit card on file has still been getting charged, so I have been paying double each month since January 2017.  How can I get refunded for the duplicate charges and remove old card from your records?  The old card does not show up in my subscriptions / payment information in my profile.

[Luke]

Hey @shenderson91,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!