Double charged subscription fees

[pattysavvy]

I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on the receipts on my Spotify account. I'm wondering have I been hacked, and how can I get this money back? It's led me to cancel my entire subscription.

[Daisy]

Hey @pattysavvy.

Welcome to the Spotify Community. Sorry to hear you're being double charged!

We recommend you have a look at this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.