Double charged today

[abrahamjmr]

Plan

Premium

Country

Ecuador 

Device

Huawei Y9 Prime

Operating System

Android

My Question or Issue

I woke up this morning and found out Spotify had emailed me because there was an issue with my method of payment, but they charged me minutes later the monthly fee. Later I entered my profile and found out they were asking me to update my method of payment on my profile, which I did. It said that I wouldn't be charged, I would only have to update. As I did, I got an email from my bank saying I was charged again for Spotify. I really need help on this one since it's the first time this happens. 

[Ivan]

Hey @abrahamjmr, 

Thanks for posting - we’re here to help!

If you notice multiple Spotify charges on your bank statement this might be happening for several reasons. Make sure you check out this help article and follow the recommended steps.

In case you still need help with this we suggest getting in touch with our friends from the customer support team. You can contact them here.

Hope this helps. Let us know if you have any questions. 

[abrahamjmr]

Hey, the problem was solved. It was an issue with my bank. The money was given back in two days. 

[CarlosE]

Hi @abrahamjmr,

Thanks for keeping us posted.

We're glad to know that it was sorted out.

If you need a hand with anything else, remember that we're just a post away.

Have a good one 🙂

[Tygs]

I feel like people who have been charged more than once should be another problem of its own..

I was charged 6 times as well.. and have been following the downtime link and the instructions tell you to contact support.

Contacted them 4 times and still it seems like I havn't gotten anywhere .

[Novy]

Hey @Tygs, 

Thanks for reaching out about this. 

We're sorry to hear that you feel like this. However, keep in mind that only our Support team can help further by taking a look at your account to find what might be happening.

In this case, we'd recommend staying in touch with them for more info regarding this issue.

If anything else comes up, don't hesitate to let us know. 

Have a good one.

[Tygs]

Yes the last advisor was more transparent about the issue which was nice but I am not sure if it was because 48 hours have passed.

Regardless said he was talking to technical support and said they will contact me through email if they  need anything or if the issue has been resolved. So some progress there.