Double charged

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Double charged

nplbb85
Casual Listener

I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet updated and spotify still needs to charge me to continue using my premium service. What should i do?

 

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Re: Double charged

Rock Star 11
Rock Star 11
No screenshot added =(
OneByBooRock Star 11
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3 Replies

Re: Double charged

Rock Star 11
Rock Star 11

Hey there @nplbb85!

 

Did you credit card compony notified you of an amount charged or just that the card was used for a spotify transaction ?

If it's only an alert, you won't be charged as Spotify stated a payment failure.

 

Please check it with you credit card company to make sure, then to renew your subscription enter an incognito web page and try subscribing again with the same details.

 

Let me know how you did =)

OneByBooRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Double charged

nplbb85
Casual Listener
I was charged for the amount equivalent to my monthly spotify subscription.

Please check screenshot below


Solution!

Re: Double charged

Rock Star 11
Rock Star 11
No screenshot added =(
OneByBooRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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