Drama cancelling Premium!

[Wakateri]

I have been trying to cancel Premium as I can no longer afford it. So I go down all the suggested avenues to find Spotify says I'm on Free when I pay monthly.  I've messages Meredith and Pete and had no replies. I only have the 1 account through Spotify, no others.  Why is this made so difficult!?

[Billy-J]

Hey @Wakateri, and welcome to the community.

Hope you're doing great! 

I understand your concern. If you're having issues canceling Premium, Id recommend checking out these steps for more info and the next steps to take.

If those didnt help - you can send me a screenshot of the error message that occurs when you try to cancel.

Let me know how this goes :) 

[Wakateri]

Hi. I had already done all of that. Still no solution. Thsnks

[Wakateri]

Hi. I had already done all of that. Still no solution. Thanks

[Billy-J]

@Wakateri.

Thanks for the reply! Could you send me a screenshot of what happens when you try to cancel Premium?

Keep me posted :) 

[Wakateri]

I already said in many of my complaints that it doesn't show that I have premium to cancel. However I pay $14.99 per month. And again I don't have Facebook or another email.

[Billy-J]

Hey again @Wakateri.

Thanks for the info! I'd recommend contacting Spotify customer support as they can take a closer look.

You can contact support here (https://www.spotify.com/about-us/contact/)

Have a nice day! :)