Dumped out of Premium Account

[jfnoubel]

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any past invoice or payment. Just like if it never existed. The same problem occurs regardless I use the client on my Mac or the website.

Has Spotify any awareness of this issue?

[Billy-J]

Hey @jfnoubel, thanks for reaching out to the Community!

Sorry to hear that. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!