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Duo/Family plan upgrade campaign issue

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Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”
When I select to accept the offer and upgrade to Family it says : “ Sorry, you are not eligible for that plan. Here are some other ways to get Premium.”

Any ideas?

 

Update :

I contacted support and they gave me several things to try, however nothing is working.

Even on a separate PC it still fails to acknowledge eligibility.

 

  • Logged out/in of my account.
  • Tried via mobile data (5G).
  • Software restart of handset (iOS).
  • Both multi version of iOS (17.0.3) and Spotify client (8.8.78.670) are of the most latest release.
 
Seems more like an issue from their campaign management side more than anything local.

 

 

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Top Answer
Eni
Moderator
Moderator

Hey folks, 

 

Thanks for bringing this to our attention. 

 

As @JoeFoSho mentioned previously, we can confirm that the right teams are aware of this happening and they're currently looking into it. Hopefully it'll be fixed soon 🙂 

 

Thanks for your patience!

23 Replies

Me llegó una notificación de "error de pago" de mi plan familiar el día de hoy 11 de Enero 2024 y lo acabo del pagar el día del 02 

Hey @Fernando3411,

 

Thanks for joining the thread! Hope you don't mind us replying in English 🙂
As we don't have access to your accounts from the forum, the best course of action would be to reach out to our support folks.
They can take a look at what's going on with your account backstage and will help you out!

Hope this gets clarified and resolved quickly for you.
We'll be here for you should anything else come to mind in the meantime. Cheers!

VasilModerator
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Tenho o Spotify Duo e mesmo pago está aparecendo anúncios para mim. Não entendo. Alguém pode me ajudar? 

Hi @Brenna8,

 

Thank you for your posts here in the Community. We hope you don't mind us replying in English.

 

First up, if this is only happening while listening to Podcasts, it's expected. While Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcasts may include advertising, host-read endorsements, or sponsorship messages.

 

However, if you're getting ads even when listening to music, we'd recommend making sure you're logging in with the correct account. Check out this article and follow the recommendations we have there.

 

Let us know how that goes.

Susan_GPModerator
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