Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Duo Subscription Issue

Solved!

Duo Subscription Issue

Plan

Premium Duo

Country

Austria

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I had a Duo Sub for a free month and wanted to procceed paying for it. In the meantime I had some troubles with my bank card and had to change it so some of my info on my card got changed and I did not update it. 
On 23th of October, my sub had to be paid, but it couldn't be executed due to my problems with a credit card.
Updated my credit card, but accidentally upgraded my account to "Spotify Premium" (9.99€), and switched to "Premium Duo" right away.
Now my question is, how's the next payment be executed? I am a little bit confused because in the "Account overview" section it says that my next Payment is on 17.11.2020, 12,99€. And why does it say 17.11.2020 when I activated it on 24th of October? 
What does this mean?
Does this mean that I will be charged twice for "Individual Premium" and then for "Duo Premium" or it will only charge the different in price?

I am sorry for the long text, just wondering how those things work.
Thanks in advance,

sincerely
Dave.

 

Spotify.png
Reply

Accepted Solutions
Marked as solution

Hi @davebymo

 

You're welcome!

 

If it comes to the Duo Mix playlist, I'd recommend logging out and back in to your Spotify account.

 

If you still see the message, you could leave the Duo Mix and join again at www.spotify.com/account/duo or in the mobile app tap icon_options_android.png (Android) / icon_options_iphone.png (iPhone), then select Leave Duo MixTo join back the Duo Mix, repeat these steps and tap Join Duo Mix.

 

It might be worth trying to do that on both accounts, since you're not able to see your partner's content in that playlist. 

 

Let me know how it goes! 

View solution in original post

3 Replies

Hello @davebymo

Thank you for reaching out here in the Community!

Since you first subscribed to Premium Individual and then changed your subscription to Premium Duo, the payment day got moved to an earlier date to compensate for the price difference between Premium Individual and Premium Duo. 

 

From your next bill, 17.11.2020, you'll be charged for Premium Duo, as this plan is your current subscription status.

 

I hope this helps! 

Hey,

thank You very much for the reply, appreciate that.  It helped me to understand Spotify's billing guidelines. 
I've got one more question, I ain't sure if "Subscriptions" is the right sub for this question, but if you could help me I'd be really glad. If not, I'll try to search for the answer somewhere else. 🙂 
So, the thing is, when I had a free month of Duo Subscription, "Duo mix" worked perfectly fine without any problems. Now when I re-subbed, me and my duo partner enabled "Duo mix" in settings again. 
His duo mix is working perfectly, as perfectly, I mean he can see mine and his picture next to each other of each song. But when I open my duo mix I get the message "You're the only one in Duo mix"... What could be the case and do You know how could I fix it?

Thanks in advance once again.
Sincerely,
Dave. 

Marked as solution

Hi @davebymo

 

You're welcome!

 

If it comes to the Duo Mix playlist, I'd recommend logging out and back in to your Spotify account.

 

If you still see the message, you could leave the Duo Mix and join again at www.spotify.com/account/duo or in the mobile app tap icon_options_android.png (Android) / icon_options_iphone.png (iPhone), then select Leave Duo MixTo join back the Duo Mix, repeat these steps and tap Join Duo Mix.

 

It might be worth trying to do that on both accounts, since you're not able to see your partner's content in that playlist. 

 

Let me know how it goes! 

Suggested posts