Duplicate account

[Adget]

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous 

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Adget, thanks for reaching out to the Community!

Could you try a clean reinstall of the app? 

Let me know how this goes 🙂

[Adget]

Tried this a few times and still no luck bud

[Billy-J]

Hey @Adget,

Thanks for trying. 

To confirm, when you got a new device - you're unable to access your Premium features?

Keep me updated 🙂 

[Adget]

Unable to access premium and also playlists and saved music is gone there is other music I haven’t seen before 

[Billy-J]

Hey @Adget, 

Thanks for the info.

I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a great day 🙂