Duplicate account

Reply

Duplicate account

Adget
Casual Listener

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous 

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

5 Replies

Re: Duplicate account

Rock Star 22
Rock Star 22

Hey @Adget, thanks for reaching out to the Community!

 

Could you try a clean reinstall of the app? 

Let me know how this goes :)

Billy-JRock Star 22
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Re: Duplicate account

Adget
Casual Listener

Tried this a few times and still no luck bud

Re: Duplicate account

Rock Star 22
Rock Star 22

Hey @Adget,

 

Thanks for trying. 

To confirm, when you got a new device - you're unable to access your Premium features?

 

Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Duplicate account

Adget
Casual Listener

Unable to access premium and also playlists and saved music is gone there is other music I haven’t seen before 

Re: Duplicate account

Rock Star 22
Rock Star 22

Hey @Adget

 

Thanks for the info.

I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

 

Have a great day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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