Email not sent

[SneezyAnus]

'Looks like you've already tried to verify this account. We'll send you an email with next steps.'

I got this message when I tried to verify my family premium account. But where's the email? I haven't recieved it yet and I've been waiting for a long time. 

[Jacob]

Hey @SneezyAnus, welcome to the Spotify Community!

Could you double check for me that you've typed in your email address correctly?

Let me know how it goes 🙂

[SneezyAnus]

Oh yeah. I did. In fact Spotify sent me the very email asking me to redeem my family account first, before I took too long and failed.

Um, what now?

[Jacob]

@SneezyAnus,

That is quite odd. I think what you need to do now is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[SneezyAnus]

Nice. Will do.

Thanks a lot though