En estas 2 semanas, 2 veces me ha cobrado spotify.

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En estas 2 semanas, 2 veces me ha cobrado spotify.

Serch_AP
Regular

El primero de agosto me cobraron el mes, pero al día de hoy me aparece que tengo que pagarlo de nuevo!

 

Necesito que  me ayuden a solucionar mi problema, gracias!!!

 

Plan

Premium Familiar

Country

México

 

 

 

 

3 ACCEPTED SOLUTIONS

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Solution!

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Rock Star 21
Rock Star 21

Hey @Serch_AP, thanks for reaching out to the Community!

 

I hope you don't mind me replying back in English.

Could you send me a screenshot of your Receipts page? Also, could you let me know your subscription status here - and send me a screenshot of the message that says you need to pay again? Please make sure to hide sensitive info when posting to the Community.

 

Keep me posted :)

Billy-JRock Star 21
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Note: I'm not a Spotify employee.
Solution!

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Rock Star 21
Rock Star 21

Hey @Serch_AP

 

Thanks for the photos!

I'd recommend getting in touch with Customer Support here who take take a closer look at this and do their best to help.

 

Have a great day :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
Solution!

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Rock Star 21
Rock Star 21

Hey @Serch_AP,

 

No problem!
If you need a hand with anything else in the future - just reply here and I'll be happy to help you.

 

Have a great day :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
7 Replies
Solution!

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Rock Star 21
Rock Star 21

Hey @Serch_AP, thanks for reaching out to the Community!

 

I hope you don't mind me replying back in English.

Could you send me a screenshot of your Receipts page? Also, could you let me know your subscription status here - and send me a screenshot of the message that says you need to pay again? Please make sure to hide sensitive info when posting to the Community.

 

Keep me posted :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Serch_AP
Regular

 

 

 

Thank you for responding, in the application of my bank the charge that was made on August 1 appears, the case is that it was not reflected in the system as it is in the first image, I think that with this data they can solve my problem.

Thank you!!!

Any questions do not hesitate to answer.


Anotación 2019-08-12 144631.pngScreenshot_20190812-144154.jpgScreenshot_20190812-144218.jpg

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Serch_AP
Regular

I forgot to add the following image

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Solution!

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Rock Star 21
Rock Star 21

Hey @Serch_AP

 

Thanks for the photos!

I'd recommend getting in touch with Customer Support here who take take a closer look at this and do their best to help.

 

Have a great day :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Serch_AP
Regular

Hola, buen día!

El detalle es que no me contestan, creo que ya me resignaré y pagaré doble la suscripción, gracias por ayudar!

Solution!

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Rock Star 21
Rock Star 21

Hey @Serch_AP,

 

No problem!
If you need a hand with anything else in the future - just reply here and I'll be happy to help you.

 

Have a great day :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: En estas 2 semanas, 2 veces me ha cobrado spotify.

Serch_AP
Regular

Muchas Gracias!!! ya he solucionado mi problema!! tenia 2 cargos del banco por el mismo número de referencia!.

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