Error Change payment details

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Error Change payment details

JavierBelay
Newbie

Plan Family

Premium 

Country Argentina

 

Device

(iPhone X)

Operating System

MacOS Sierra

 

My credit card expired and i get en error every time I want to update de card number. The credit card is operative so I don't kno why I get this error. I`ve tried form Chrome, Safari, Icognito mode and different days but still get the error. I don't want my subscription to be cancelled. What can I do?

 

Captura de pantalla 2018-10-09 15.05.01.png
1 Reply

Re: Error Change payment details

Rock Star 17
Rock Star 17

Hey @JavierBelay, and welcome to the community.

Hope you're doing great!

 

Thanks for the screenshots. Since those didn't work, could you try using another payment method to see if that works? You can also check out this support article for some payment troubleshooting steps.

 

Let me know how this goes :) 

Billy-JRock Star 17
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