Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Error switching from premium individual to premium duo

Error switching from premium individual to premium duo

Plan - Premium Duo

Free/Premium - Premium

Country - India

 

Device - Macbook Pro

 

 

Hi - I have been using spotify premium individual for a while now. I had taken an annual subscription about 6 months back. Recently I switched from Premium Individual to Premium Duo and made payment for the year. However I still dont have access to premium duo and my account states that my current plan is still premium individual, even though the yearly payment for Duo has been made and the receipt is visible in my account. How do I go about changing this and activating my Duo plan?

 

<moderator edit - removed screenshots due to security reasons>

 

Reply
1 Reply

Hey @trishnashenai,

 

Thanks for posting in the Community.

 

If you've made a payment for a prepaid Duo plan on an account with an active Individual subscription, you'll have to wait for the Individual subscription to run out before the Duo one becomes active.

 

Hope this clears things a bit,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts