Help Wizard

Step 1


Error to add new member to family group.

Error to add new member to family group.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Hello, I have a family plan, modify the credit card for another country and now to want to add a new member, tells me that is not the right address of the headline, I did the process of passing the account to Free but I do not see the option to see the address.
Must have changed when you change the credit card country, how can I fix it?

1 Reply

Hey @pontileo

thanks for reaching out to the community !


In order to have better knowledge on changing your address while being a member of a Family plan, i suggest checking out this help page.


However and in the mean while, reaching out to support isn't a bad idea.

Reach out using this help page and have them take a closer look for you.


Let me know how it goes 😃

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