Make sure that the country that's registered on your account, is the same country the gift card was purchased
Enter the code correctly. For example, if a letter says (L), enter (L), not (l).
Once you've checked that, try redeeming the gift card using a different browser or incognito mode. If you're still having troubles, please send me a screenshot of the error messages being shown (make sure to hide sensitive info when posting to the community).
Let me know how this goes :)
Billy-JRock Star 22
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