Error trying to redeem code

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Error trying to redeem code

vmgm
Regular

Plan

Premium

Country

Mexico

Device

Iphone 7, Lenovo

Operating System

(iOS 12, Windows 10)

 

My Question or Issue

I want to redeem a giftcard I get and when I enter the code, shows an error.

 

Can you help me please.

 

Thanks.

5 Replies

Re: Error trying to redeem code

Rock Star 22
Rock Star 22

Hey @vmgm, I'll be happy to help you!

 

No worries. Let's check a few things:

  • Make sure that the country that's registered on your account, is the same country the gift card was purchased
  • Enter the code correctly. For example, if a letter says (L), enter (L), not (l).

Once you've checked that, try redeeming the gift card using a different browser or incognito mode. If you're still having troubles, please send me a screenshot of the error messages being shown (make sure to hide sensitive info when posting to the community).

 

Let me know how this goes :)

Billy-JRock Star 22
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Re: Error trying to redeem code

vmgm
Regular

Hi,

 

I try with cognito but I have the same problem.SpotifyErrorGiftcard.PNG

 

I'm already premium user and I pay with paypal, but I want to add a giftcard a friend give me.

 

Thanks, regards.

Re: Error trying to redeem code

Rock Star 22
Rock Star 22

Hey @vmgm.

 

Thanks for the reply!

Did your friend purchase the gift card in the same country you're in at the moment? Also, what subscription do you have - is it Premium, or Premium for Students/Family? 

 

Keep me posted :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Error trying to redeem code

Tovias150
Newbie

The same thing happens to me, I went to the store where I bought it and they told me that if it was active and it happened again, just in case and nothing.

Screenshot_2019-07-12-17-07-34-198_com.android.chrome.png

Re: Error trying to redeem code

Rock Star 22
Rock Star 22

Hey @Tovias150

 

Thanks for trying! 

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and help you further.

 

Have a great weekend :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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