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Error when trying to pay premium

Error when trying to pay premium

I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this:

 

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

 

The thing is, my card is working and it has limits for the payment, i contacted the credit card company and they said that the payment doesn't even show on their system, that this is a Spotify side problem. 
 
What should i do?

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1 Reply

Hey @CounterDavid,

Apologies for the late reply, but maybe I can still help 🙂

 

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!

LukeSpotify Star
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