Error when trying to switch to family plan

[shaynasings]

Plan

Premium Individual

Country 

USA

Device

Macbook

Operating System

Ventura 13.2.1

My Question or Issue

I am trying to switch from a Premium Individual plan to a Premium Family plan (I would be the owner). I keep getting an error - "error Oops! Something went wrong, please try again." when I go to Accoount->Manage your plan ->change plan and I choose Premium Family. 

[Maxim · Accepted solution]

Hey @shaynasings,

Thanks for reaching out.

Can you check if the issue persists when using a different device/browser?

Also, please try upgrading at https://spotify.com/family as well if you haven't yet.

Let me know how it goes 🙂 

[shaynasings]

Other browsers/devices didn't fix the problem but I was able to switch with the URL you provided. Thank you!

[Susan_GP]

Hi there @shaynasings,

Thank you for keeping us updated. We're glad to know everything is in order now. Enjoy your new Family plan! 

If you have any questions or need anything else, the Community is here for you.

[ekimregrebnetlef]

I'm having the same problem on my pixel 7.  I had a single user premium account. tried to upgrade to family on the website with the URL provided. the website told me to use my phone to upgrade my account.  when i use the app on my phone and attempt to switch to a family plan, it says it can't connect and to retry. after clicking retry, it says it cannot connect.  Help! I'm trying to give you my money!

[Ivelina]

Hi there @ekimregrebnetlef,

Thanks for posting in this thread!

If you haven't already tried, we recommend changing the internet connection to see if that'll make any difference. If you're currently using mobile data on your phone, switch to Wifi.

If that doesn't make any difference, it'd be great if you could give it another try on a PC with the link https://spotify.com/family/.

Keep us posted 🙂