Even after I cancel subscription, it still says premium will be auto-renewed?

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Even after I cancel subscription, it still says premium will be auto-renewed?

Hanley123
Newbie

Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there anything I can do to stop Spotify from charging me every single month? As I want to switch to the family plan however, this is stopping me from doing it. Thank you!

1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @Hanley123,


You don't need to cancel your subscription to be able to upgrade to Premium for Family. Simply visit https://spotify.com/family and upgrade! 🙂 Everything will be changed in your account automatically so you don't have to worry about being charged for Premium and Premium for Family every month.

 

Hope this helps!

MaximRock Star 24
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