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Excluded from family subscription

Excluded from family subscription

Im a premium user for at least a year and suddently the spotify excluded me from my family subscription. Now when my sister try to invite me back it doenst allow me to join saying i dont live with my sister (?). I tried several times trough my cell and my home pc but the result is always the same. How can i prove that i live with my family? Take a picture of everybody toguether during a meal? What a stupid system

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1 Reply

Hi @Infusion77, welcome to the Spotify Community!

 

In this case, we recommend that you contact us via email here or through our official social media channels on Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

 

Let us know how it goes and if you have any other questions.

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