Facturacion

[Uma2005]

Buenas tardes.

Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito solucion

[Jose_M]

Hey @Uma2005!

Thanks for reaching out, I hope you don't mind me replying in English.

If you’ve been charged twice I recommend looking at this Spotify Answer for the next steps to take. I'd also suggest reading this Support article for me info.

Keep me posted 🙂

[Uma2005]

Todos esos pasos ya los realice con anterioridad y no tuve solución. Ya
busque cuentas posibles, ya cancele suscripción premium y sigo recibiendo
débitos. Necesito que verifiquen el motivo por qué yo no lo encuentro.

[Peter]

Hey @Uma2005.

Thanks for getting back to us 🙂

In that case, we suggest reaching out to our Customer Support team here. They'll be able to take a look backstage and see what's happening on your account.

Let us know how it goes! We'll be here in case you have any questions 😉