Fail with subscription

[okliver]

I wanted to buy a normal premium but by a mistake I chose a student premium.

So I didn't confirmed I am a student and I lost my money from my bank account.

Will I get the money back?

Please help.

[Maxim · Accepted solution]

Hey @okliver,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

[okliver]

OK, thanks for information.

btw I get my money back 🙂