Failed on Payment when I try to re-suscribe to Premium

[WillNouT]

Plan

Free

Country

Chile

Device

iPhone 11 Pro, MacBook Pro

Operating System

iOS 13.3, macOS Catalina (10.15.2)

My Question or Issue

My Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscribe a Premium plan again (but only for me, 1 account) but when I try to pay, I receive this message

"Se produjo un error. Vuelve a intentarlo o contacta al equipo de Ayuda." (English: "There was an error. Try again or contact the Help team.")

[OneByBoo]

Hi there @WillNouT,

thanks for reaching out !

Please make sure to use this troubleshooting page which has all steps needed to solve any payment issue.

Let me know how it goes 🙂