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Failed on Payment when I try to re-suscribe to Premium

Failed on Payment when I try to re-suscribe to Premium

WillNouT

Plan

Free

Country

Chile

Device

iPhone 11 Pro, MacBook Pro

Operating System

iOS 13.3, macOS Catalina (10.15.2)

 

My Question or Issue

My Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscribe a Premium plan again (but only for me, 1 account) but when I try to pay, I receive this message

 

"Se produjo un error. Vuelve a intentarlo o contacta al equipo de Ayuda." (English: "There was an error. Try again or contact the Help team.")

Reply
1 Reply

OneByBoo

Hi there @WillNouT,

thanks for reaching out !

 

Please make sure to use this troubleshooting page which has all steps needed to solve any payment issue.

 

Let me know how it goes 🙂

OneByBooRock Star 19
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