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Failed payment with valid card

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Failed payment with valid card

Visitor

Plan

Free/Premium

Country

Bulgaria

 

Device

Using spotify on iPhone, but trying to pay on PC

Operating System

iOS 14, Windows 10

 

My Question or Issue

Hello,

For the second month in a row I'm receiving email that my payment for premium has failed. My credit card is totally fine. When I go and update the payment details using the exact same card, it charges me fine, but the next month I receive the email with failed payment again.

Do you have idea what could cause this?

 

Thanks

 

1 Reply
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Re: Failed payment with valid card

Rock Star 24
Rock Star 24

Hey @StevenJobs17 ,

 

Thanks for coming to the Community.

 

I'd recommend making sure that your payment method meets these requirements. If so, you should contact your bank and ask why this is happening.

 

Alternatively, you can try using an alternate payment method (e.g. PayPal).

 

Let me know how it goes 🙂

MaximRock Star 24
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