Failed to charge my acc now I’m free

[0mni]

Hello,

we have a Problem with our Family Acc Subscription:

My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account. 

Now we don’t have any subscription and everyone got the free status.

how long does it take to change it bank to a family account or is my money lost? And if it’s lost, how do I get my money back?

thanks in advance 

[TobiasYoung]

Hey @0mni,

Spotify doesn't accept payments straight to their bank account, as it has to link with the system. Try contacting SpotifyCares and they might be able to refund you. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours.