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Failed to subscribe premium

Newbie

I subscribed for about 1 years ago by additional charged to my malaysia telco bill, but suddently spotify notify me to update payment details. I changed another number to subscribe but failed, and notify me "reached the limits with repeatly mobile number" please help, how do i subcribe my premium account back. Please reply to my email manggo1989@gmail.com

1 Reply

Re: Failed to subscribe premium

Roadie

Hey @manggo1989, welcome to the community!

 

Thanks for reaching out to us, we'll gladly help you out.

 

Sounds like the payment through your service provider is failing to go through, that's why you received this notification.

 

Since you're getting the error that you've reached the limit with your mobile number, we suggest contacting your service provider for more information about this.

 

Right now, Spotify can't manage third party subscriptions, so any payment errors should be taken care of by your provider.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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