Falha no Pagamento

[JoãoFelipe]

Plan

Free/Premium

Country

Brazil

Device

(ASUS Zenfone 4 Selfie)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Estou tentando fazer uma assinatura Premium, porém sou menor de 18 anos e a assinatura não é feita

Costumava fazer o pagamento por boleto mas não encontro mais esta opção, me ajudem 

[user-removed]

Também está ocorrendo falha no meu pagamento. Já tentei com dois cartões diferentes. Preciso de ajuda!

[Guido]

Hey @JoãoFelipe and @user-removed,

Thanks for getting in touch! Hope it's okay if we reply in English.

You can sign up for a Spotify account if you are 13 years or older. If this is the case, but you are still not able to subscribe, take a look at this page that give you some info on what to check in case the payments aren't going through. No worries, the page is available in Portuguese 🙂

One thing that's not mentioned but can help, is to try a different device, web-browser or via incognito browsing session.

Hope this post helps. Let us know if you have further questions.

Have a nice day!

[camilamllr]

Hi Guido, I noticed several people (including myself) are experiencing this error. I tried multiple browsers, contacted my bank, tried different account and credit cards and the payment still doesn't go through. (And yes, I'm 21).

The website does not offer real time support, so where can we get a definite answer? It's very frustrating to have Premium canceled because of Spotify's failure. Just the answer to direct us to the community or try a new browser is not fixing anything.

[Guido]

Hey @camilamllr.

Thanks for getting back to us.

There is a link in our previous post with a few more things you can check and try. Here's what you will find when you visit the page:

1. Is your payment method issued in the same country that’s registered to your Spotify account? 
   The country of your payment method must match the one in your Spotify profile, so we can verify your location. Check out how to change the country on your account.
2. Has the card expired or been canceled? 
   Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
3. Have you entered all the correct details? 
   Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds 🙂 
4. Is your card enabled for foreign purchases, and online and recurring transactions? 
   You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.

Still not working?

If you've checked all the above and still can’t sign up for a subscription, here are some extra things to try:

• Wait a few days and try again. 
  There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
• Try a different payment method. 
  We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
• Contact your bank or credit card company. 
  Their phone number is usually provided on the back of the card you’re trying to use.

We'd like to mention as well that the right place to subscribe is this page.

Hope it will work! Let us know if you have further questions. We'll be happy to help.

Have a nice day.